RETURN POLICY
We want you to love every style of Sofia Collections. That’s why we make returns easy. Enjoy easy returns and a full refund to your original payment method for 14 days after the shipping arrival of the original purchase date for all US orders.
Items must be unworn and in their original, undamaged packaging. We are not able to accept returns on items that have been worn. Please note that items on sale, under the ON SALE section or on promotion cannot be returned, the purchase of these items is final.
Returns made after the 14-day return period will not receive a refund or store credit. Please allow 10-15 days for your return to be processed and the funds to show in your account. Expedited shipping charges and shipping charges that were incurred by shipping outside of our process below are non-refundable.
How to Return an Item
To return your purchase, please follow the instructions:
- Place your unworn item in the original packaging or add it to a new undamaged box/packaging.
- Print and include a copy of your order confirmation or shipping confirmation email and include it in your return.
- Ship your return to the following address. Please note return shipping is non-refundable.
Sofia Collections
2515 Washington Ave #1502
Houston Texas 77007
How to Exchange an Item
We do not currently offer exchanges. If you would like a different size or something different than what you ordered, please follow the above instructions to return your original purchase. You may make a new purchase at any time.